A lifecycle approach to ensuring service quality

For organizations who have already maximized efficiency, and demonstrated the benefits of data center automation, there is always the need to update to simply stay current, but staying current is almost as bad as moving backwards. As technology moves forward at ever increasing rates of production and proliferation, maintaining is no longer status quo. If your organization is going to have a leading advantage over the competition, operations must run at optimum efficiency levels, support must be at an all time high and sales must be proactive, productive and profitable. In order for all the moving parts of an organization to run as planned, ITIL management needs to be more than a top contender, it needs to be leading the way.

In enterprise environments, ITIL can leverage standardization and automation. Many automation tools can allow organizations to define and deploy automation processes according to ITIL standards.

Supported by integrations with your existing management solutions, ITIL management can bridge the gap between your management silos and best practices prior to automation. Additionally, a great data center automation tool can make ITIL Management processes repeatable and auditable, increasing the ability for IT operations to align with business objectives.

There are a number of methods and solutions available, but my experience has been leveraging a vendor with a platform-based solution to spans the entire ITIL service management landscape. This helps align your strategic, tactical, and operational processes with your operational and business priorities.

When looking at features for ITIL Management solutions, you'll want to examine the availability and level of performance for the following:

- Auditable processes across the entire spectrum of ITIL Management disciplines.

- Alignment with business priorities by measuring and monitoring ITIL Services based on business and end-user impact

- A lifecycle approach to ensuring service quality, performance, and availability.

While ITIL Management can enable and aid organizations with customized approaches to automation and best practice solutions, by automating key processes for standardized, repeatable and enhanced proficiency. Another great benefit available to those looking to reduce operational costs and expenditures, is the effectiveness of meeting ITIL management goals. Being able to automate incident resolution, standard operating procedures and maintenance tasks is also key. ITIL environments can minimize timely lifecycle tasks and procedures and experience productivity and efficiency as well as reduce operational expenditures associated with data center automation.

If you are in the market to minimize costs within your IT infrastructure and improve production outputs leading to better profit margins, consider ITIL management to help manage your operations and budget.